Job Title: Smart Device Repair Technician

Pay Rate: $10 / hr. Training ; $12 / hr.

Job Purpose: Serve customers by diagnosing, troubleshooting and repairing smart devices to working order while ensuring 100% customer satisfaction and loyalty.


Basic Qualifications:

  • Outstanding customer service skills

  • Excellent technical, analytical and problem-solving skills

  • Exceptional organizational skills

  • Strong written and oral communication skills

  • Proficient in Microsoft Office and QuickBooks to generate receipts

  • Works well in team environment

  • Ability to work flexible hours -- including weekends

  • High school diploma or GED


Preferred Qualifications:

  • Apple Certified Macintosh Technician (ACMT)

  • Experience in repairing electronics, smart devices, Mac and game consoles

  • Technical degree or certification in Electronics or Consumer Electronics

  • Experience working at retail electronics stores or at major carriers (i.e. AT&T, Verizon, T-Mobile)


Tasks and Responsibilities:

  • Diagnose, troubleshoot and repair smart devices

  • Provide recommendations and solutions that ensure customer loyalty

  • Explain complex technical issues to customers in a non-technical, easy-to-understand manner

  • Calculate repair and replacement cost estimates to customers

  • Ensure all repairs meet or exceed Broke Ass Phone quality standards

  • Greet customers in a friendly manner and maintain a positive work environment

  • Answer phone calls with a courteous and professional demeanor

  • Account for all devices and store inventory

  • Utilize the point-of-sale system to create receipts and track repairs

  • Provide quality repairs using only the parts necessary to return devices to perfect working order

  • Perform complete quality control checks on every smart device

  • Supply professional cleaning services on mobile devices

  • Maintain the work area, store and equipment in a clean, professional appearance

  • Assist other departments as needed


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