BrokeAssPhone

Job Title: Smart Device Repair Technician

Pay Rate: $10 / hr. Training ; $12 / hr.

Job Purpose: Serve customers by diagnosing, troubleshooting and repairing smart devices to working order while ensuring 100% customer satisfaction and loyalty.

Basic Qualifications:

• Outstanding customer service skills

• Excellent technical, analytical and problem-solving skills

• Exceptional organizational skills

• Strong written and oral communication skills

• Proficient in Microsoft Office and QuickBooks to generate receipts

• Works well in team environment

• Ability to work flexible hours -- including weekends

• High school diploma or GED

Preferred Qualifications:

• Apple Certified Macintosh Technician (ACMT)

• Experience in repairing electronics, smart devices, Mac and game consoles

• Technical degree or certification in Electronics or Consumer Electronics

• Experience working at retail electronics stores or at major carriers (i.e. AT&T, Verizon, T-Mobile)

Tasks and Responsibilities:

• Diagnose, troubleshoot and repair smart devices

• Provide recommendations and solutions that ensure customer loyalty

• Explain complex technical issues to customers in a non-technical, easy-to-understand manner

• Calculate repair and replacement cost estimates to customers

• Ensure all repairs meet or exceed Broke Ass Phone quality standards

• Greet customers in a friendly manner and maintain a positive work environment

• Answer phone calls with a courteous and professional demeanor

• Account for all devices and store inventory

• Utilize the point-of-sale system to create receipts and track repairs

• Provide quality repairs using only the parts necessary to return devices to perfect working order

• Perform complete quality control checks on every smart device

• Supply professional cleaning services on mobile devices

• Maintain the work area, store and equipment in a clean, professional appearance

• Assist other departments as needed