About

Our story

The history of Broke Ass Phone began with a simple idea that our founder had to provide affordable yet high-quality services to individuals who needed repairs for their smartphones and smart devices. Scratches, dents, dying batteries and cracked screens may be a daily part of life thanks to the very delicate parts inside each device, but that does not mean that people should have to live with these issues. Instead, we believe that these repairs should be affordable for every customer.

Next, you will also appreciate our dedication to fabulous customer service at every step in the process. From the moment you walk in the door with your broken device to the time that you leave, you will be surrounded by smiling, friendly people whose primary goal is to help you. We provide all of our repairs in-house without an appointment, letting you enjoy quick solutions rather than having to wait days or weeks for a mail-in repair. Flexible store hours, including evenings and weekends, ensure that you do not have to wait endlessly for a properly working device.

Passion

“Integrity”

One of the first things that you will lean when you come in for a repair at Broke Ass Phone is that we use only the highest-quality parts for every repair. When we replace a battery or an LCD screen, we use OEM-quality parts except in the case of Apple devices for which we can now provide genuine Apple parts. During the repair process, we also use cutting-edge technologies so that you can get out the door quickly while still enjoying a like-new device.

Next, you will also appreciate our dedication to fabulous customer service at every step in the process. From the moment you walk in the door with your broken device to the time that you leave, you will be surrounded by smiling, friendly people whose primary goal is to help you. We provide all of our repairs in-house without an appointment, letting you enjoy quick solutions rather than having to wait days or weeks for a mail-in repair. Flexible store hours, including evenings and weekends, ensure that you do not have to wait endlessly for a properly working device.

Our experienced repair technicians can work on nearly any type of smartphone or smart device manufactured in recent years, including the most popular brands of Apple, Samsung, Motorola and LG. We also service Blackberry, HTC and Google smartphones along with Google and Kindle tablets. Whether you have the most recently released device or an older version, chances are high that our professionals can repair most common problems in less than an hour.

We know that you have a busy life, and we are here to make repairs as easy for you as possible. From our friendly customer service to our dedicated repair technicians, all employees here are chosen not only for their skills in the industry but also for their interpersonal skills.

Stop by one of our locations today to see what sets us apart. 

Want to know what we can do for you?

Fast Service Times

Respected Repair Professionals 

There is no need to travel hours away just to find a trusted repair provider. We have offered expert repair services in our local communities since 2012 and are proud of our hundreds of satisfied past clients. Each of our repair technicians are certified and experienced in working on all of the most popular brands of mobile devices.

We know that living without your smartphone is difficult if not impossible. That is why we offer fast service times and convenient hours at each of our locations so that you can get in and out quickly. With plenty of evening and weekend hours along with typical service times of less than an hour, you can get your device back in like-new condition the same day. Plus, walk-in customers are welcome at each of our locations.

Need a reason…

Why Choose Us

 Respected Repair Professionals 

The Highest Quality Parts

 Fast Service Times

Industry Leaders
10 years of experience.

Industry Leaders

In operation since 2012, Broke Ass Phone has become known for being a leader in the mobile device repair industry in northeastern Ohio. Our commitment to continuing education for our technicians and our dedication to using the newest repair techniques set us apart in our communities. With our help, you can rest assured that your repaired device will once again look and function just as it did when it was new.

Three Easy Locations

Our three convenient locations are easy to find no matter where you live in northeastern Ohio. We pride ourselves on being an integral part of our community, and we are sure that you will appreciate our commitment to providing immediate service times and fast repairs for all of our neighbors.