ABOUT

OUR STORY

At Broke Ass Phone, we are incredibly proud of our history and even more excited about our future. Although we first opened in 2012, our history extends further back than that to an extraordinary idea our founder had about providing real services to everyday people at incredible prices. These days, nearly everyone has a smartphone, and increasing numbers of adults and even children have tablets. However, mobile phones and tablets are made of incredibly expensive yet highly fragile components. Screens get scratched or easily shatter. Batteries slow and drain faster than they should. Tiny microphones and speakers suddenly stop working for no reason at all. Our team at each of our Broke Ass Phone locations exists to help you resolve these problems quickly at minimal cost to you.

Throughout every part of our history, we have relied on a few major ideas and qualities that have helped us grow throughout northeast Ohio. We insist on using the highest quality materials that are currently on the market. We believe in providing fast service times for our busy clients. We also remain dedicated to hiring only the most knowledgeable and customer-service oriented staff that we can find.

By using the highest-quality materials and parts for any smart device repair we complete, you can get your mobile phone or tablet back to a like-new condition, and you will not have to worry about facing further problems. This ensures that your repaired device is dependable, and you will not have to waste any more time on repairs. We have a vast inventory of OEM-quality parts on hand at each of our locations. In addition, we use the highest quality standards and most cutting-edge technology so that your device is the best it can be when you walk out our door.

Our repair technicians have repaired thousands of broken or malfunctioning devices over the years and have the expertise to work on nearly any brand or type of mobile device or tablet. We have worked on all types of Apple-branded products, including the newest iPhones and iPads as well as older generations for which it may be more difficult to find new parts. In addition, we can work on Google, Samsung, Blackberry and Motorola smartphones and can service Galaxy tablets and Kindles. Our goal is to get your favorite device working perfectly again so that you can enjoy a stress-free life.

Your day-to-day life is most likely incredibly busy. We understand that you are probably running from your job, to your errands and on to numerous social events. You do not have time for lengthy appointments, and you certainly cannot be without your device for several days while it is sent in for repairs. That is why we are committed to providing in-house repairs, and the majority of jobs can be completed in well under an hour at any of our northeast Ohio locations.

We provide all of our services with no appointment necessary, further underscoring our commitment to providing you with real-world solutions. Each of our locations also offers flexible store hours in the evenings and on the weekends so that you do not have to wait through another night with a broken device. Your smartphone cannot afford to take a holiday, and we are here to ensure that it keeps running smoothly and quickly no matter what day of the week it is.

Of course, without great customer service, no repair work is going to feel very easy, which is why we hire only the friendliest and most knowledgeable employees we can find. All of our customer service and repair technicians  are carefully vetted for their expertise but are also chosen based on their skills in working with others. When you step into one of our four conveniently-located stores, you will immediately be greeted by a smiling employee who will go above and beyond to ensure that you get exactly what you need and that all of your concerns are addressed before you step out our door.

 

TRUSTED EXPERTS

You don’t want just anyone fixing your phone or tablet. Since 2012, our certified technicians have successfully fixed thousands of devices applying their expertise and knowledge while utilizing the best tools and technology to providing the best fix for your device.

SUperior Parts

Our motto is quality over quantity. That’s why we use only the most superior parts on smartphones and tablets. Our comprehensive inventory features top of the line OEM-quality components to ensure your phone looks and functions like it had never been damaged.

Quick Service

No appointment necessary. For your convenience, we offer flexible store hours, including evenings and weekends, because we know your phone doesn’t take a holiday. Come in to one of our four locations and let our certified technicians review and fix your device.

OUR MISSION

Our mission at Broke Ass Phone is to give our customers quick and dependable answers and repairs for all of their mobile device and tablet needs. We aim to make any repair work as quick as possible while also ensuring that each customer leaves our store with a like-new device.

To meet these goals, we rely on the highest quality parts and materials, fast service times and amazing customer service. We insist on making repairs with OEM-quality parts only, relying on our huge inventory of in-house parts to keep service times quick and stress-free. From major issues, such as water damage, to minor inconveniences, such as old batteries that need to be replaced, we rely on high-quality parts to set us apart from the competition.

While quality is the most important aspect of Broke Ass Phone’s success, we also realize that quick service is important in today’s world. Our dedication to fast service times, most of which take less than an hour, as well as our commitment to flexible store hours further sets us apart from other area smart device repair companies and cements our company as the one to beat in northeast Ohio.