Reviews
This place is absolutely amazing! A few weeks back I cracked the glass back of my iphone and took it to a different company (CPR) that claimed to be cheaper and they completely messed up my phone. I took it... read moreThis place is absolutely amazing! A few weeks back I cracked the glass back of my iphone and took it to a different company (CPR) that claimed to be cheaper and they completely messed up my phone. I took it here and Randy explained and showed me step-by-step how he was going to fix it. He fixed my phone under four hours! If I ever need anything fixed again, I will never go anywhere but here! read less -
This is a phenomenal shop and the man who was working was incredibly kind, open, and honest with the repair. My phone was shattered and he took time to explain to me how the process worked and any risks that... read moreThis is a phenomenal shop and the man who was working was incredibly kind, open, and honest with the repair. My phone was shattered and he took time to explain to me how the process worked and any risks that came with it which you do not see often. He then replaced my screen in 7 minutes time and proceeded to walk through everything to ensure that there werent any other issues going on! I am beyong grateful and highly recommend! read less -
I came in close to closing time with a shattered phone- front and back. Honestly thought it was beyond repair BUT Randy was personable, professional, timely and efficient! I would recommend this place to anyone looking for repair and I... read moreI came in close to closing time with a shattered phone- front and back. Honestly thought it was beyond repair BUT Randy was personable, professional, timely and efficient! I would recommend this place to anyone looking for repair and I will be there anytime I’m in need of a phone repair. Fantastic job!!! read less -
I came to the store a half an hour from closing and watched the owner fix two people's phones in front of me, my own, and one behind me, ten minutes before close 😱😱😱 I have an LG and I... read moreI came to the store a half an hour from closing and watched the owner fix two people's phones in front of me, my own, and one behind me, ten minutes before close 😱😱😱 I have an LG and I did not expect this part to be in stock ANYWHERE!! Not the first time I've used broke as phones, not the first time I was impressed. So shocked I had my phone in 20 minutes 😱😱 SO friendly, clean, efficient, and skilled. Can't go wrong. Thank you! read less -
Took my phone here because the screen was completely unresponsive to touch. He took it in to fix it and found that it worked fine after he took it apart and reconnected it. Very honest place and there was no... read moreTook my phone here because the screen was completely unresponsive to touch. He took it in to fix it and found that it worked fine after he took it apart and reconnected it. Very honest place and there was no charge for that service! Thank you so much! I will definitely be back if any of our devices need repairs! read less -
i called asking for a price and they gave me the best price around, before i even said i was going to bring it in i stated that i was going to look around for a new phone first the... read morei called asking for a price and they gave me the best price around, before i even said i was going to bring it in i stated that i was going to look around for a new phone first the guy behind the counter told me what to and not to look for when buying a used phone highly recommended theese guys great people read less -
Friendly, personable, and was fast on repair. Price is up there but well worth it for same day (was 1 hour for us) repair. Was the only place that had the part we needed in stock that we called. Excellent,... read moreFriendly, personable, and was fast on repair. Price is up there but well worth it for same day (was 1 hour for us) repair. Was the only place that had the part we needed in stock that we called. Excellent, and while I hope we never need their service again, if we do this is the place we will be going. read less -
They were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was... read moreThey were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was a screen saver on it instead, and instead of ripping me off they figured it out for me and gave me a new FREE screen saver as well. It made my day. They were very kind and great to work with, highly recommend. read less -
I had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had... read moreI had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had the right screen in stock tho and was able to fix it within the hour!
He was very personable and knowledgeable.
My family will be using this company for any future phone repairs! read less -
My daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email,... read moreMy daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email, the owner answered with in min and we decided to take our phones for repairs. We were so well pleased and impressed with not only the price but the amazing service. The owner saved us so much money by fixing our phones like new ,instead of buying newer phones. He was very fast and the prices were amazing and fixed everything we needed and bought a new battery for each of our phones. !! I highly recommend this place to anyone ! read less -
Had a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone... read moreHad a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone by having them repair it first. Great work. read less -
Quick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any... read moreQuick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any issues with devices in the future. read less -
When I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended... read moreWhen I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended for speed and quality of service! read less -
They are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the... read moreThey are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the last. 🙂 read less -
Thank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins!... read moreThank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins! I will be back if I ever need my phone repaired again!
- Jensen read less -
I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
I stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can... read moreI stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can hear clearly on my phone. They are awesome. Recommend them. !! read less -
I used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great... read moreI used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great customer service and he was very easy to work with. Knowledgeable and won't rip you off. read less -
he fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the... read morehe fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the whole experience was very professional read less -
The technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less... read moreThe technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less expensive as competitors and faster!!!! Will always recommend them!! read less -
The staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck,... read moreThe staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck, they even had a backplate for it with the Verizon logo on it. I walked away gobsmacked.
Very polite, very nice people and a local business to boot. No mailing away, no waiting a week or a month for your device, just honest work for honest pay. read less -
The service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back... read moreThe service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back to me! He is VERY knowledgeable about this stuff and even put on a new screen protector for me! Definitely recommend this place to everyone looking to fix a broken screen🙂 read less -
We had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all... read moreWe had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all the way. read less -
My daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to... read moreMy daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to charge me $250 there it was $100 out the door. read less -
I accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was... read moreI accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was on point, personable, and quick. Thanks ! 😜🍤 read less -
I went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks... read moreI went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks for being so honest read less -
I came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and... read moreI came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and super quick. read less -
Broke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor... read moreBroke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor of replacing it. The gentleman in charge said they found a slight cut in the bloated battery that could have been from when they replaced the screen. I had ordered the wrong battery and he said they would not only order a new battery free of charge, but would replace the screen again no charge. They did not have to admit their possible error or go above and beyond to remedy it. It was an integrity move. Highly recommend. read less -
This place is excellent. They are very friendly and polite. They made my phone look brand new. I'm am very happy with the work done and they are very fast at getting it done. I highly recommend them... read moreThis place is excellent. They are very friendly and polite. They made my phone look brand new. I'm am very happy with the work done and they are very fast at getting it done. I highly recommend them and I will go back again if needed to. Thanks for the great job u did read less -
Just left the store and am very impressed! My phone would charge, and the cable kept falling out. I described this to the guy working the counter. He cleaned it out in like a minute and it was like new!... read moreJust left the store and am very impressed! My phone would charge, and the cable kept falling out. I described this to the guy working the counter. He cleaned it out in like a minute and it was like new! Service was quick and very affordable! read less -
Phone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket... read morePhone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket value. Definitely recommend BrokeAssPhone. read less -
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While viewing the Election Results, my IPhone battery died. Panic Mode immediately set in. My Son brought it in & within a few hours, brand new battery, charging at 100% again & only $63.00! 😳 How about... read more⭐️⭐️⭐️⭐️⭐️
While viewing the Election Results, my IPhone battery died. Panic Mode immediately set in. My Son brought it in & within a few hours, brand new battery, charging at 100% again & only $63.00! 😳 How about that for Service!!! ❤️ read less -
Will go here again if I ever need too. 25-35 minute wait exactly what he said on the phone along with $150 for fixing my screen which is very reasonable and normal pricing is you call around. Very happy with... read moreWill go here again if I ever need too. 25-35 minute wait exactly what he said on the phone along with $150 for fixing my screen which is very reasonable and normal pricing is you call around. Very happy with my visit! read less -
I want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of... read moreI want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of mine again. He saved my week... literally. I went to a different store to get my phone fixed & they messed it up 5x... i had glitches everytime they did something to my phone, I was loosing things from my screen I had replaced it was AWFUL!!!! I was irritated, stressed & kinda moody with the owner of BAP, only because I didn’t want the same thing to keep happening that the other place was doing to my phone...but once I come to BAP.. it’s done perfectly along with him showing me physically what the other store did wrong with my phone & was very cooperative with me. I came to the store irritated & pissed, & left with a smile on my face & tears Because of how stressed I was all week... thank you so much!!!! God bless read less -
I dropped off my iphone 11 pro and the owner was super helpful and informative on information related to my iphone repair. my screen was completely SHATTERED, so bad that my FACE-ID wasn’t working at all. I got my phone... read moreI dropped off my iphone 11 pro and the owner was super helpful and informative on information related to my iphone repair. my screen was completely SHATTERED, so bad that my FACE-ID wasn’t working at all. I got my phone back after I ran errands, I’d say I was gone about 45 minutes - an hour and my phone looked like new! read less -
This location was ok.
If I could give them a more precise rating it would be more like 3.5 or 3.75.
The service is good. The building sits in a nice location, but the prices are still a bit higher then I'm... read moreThis location was ok.
If I could give them a more precise rating it would be more like 3.5 or 3.75.
The service is good. The building sits in a nice location, but the prices are still a bit higher then I'm comfortable with. Plus, they really aren't very flexible with service pricing either.
It's either full price or nothing, at all.
No matter what.
Which at times can be a bit confusing to me as a fellow business owner, in the service industry.
(For example, if I'm being hired to perform a service, let's say... washing a window.
The service routine of washing a window is the same no matter what you charge. $20 or $18. Either way you're getting something for the time you're spending to provide the service, esp if you weren't getting anything at all, for that time, at that moment.
VS, getting $0 for not taking the job, at all.)
That just doesn't make much sense to me.
I think being able flexible with some ability to work with people shows them you actually care...
And they thank you with their, referals, future business. And the profit you just earned from them.
THAT just makes good business sense to me.
And if nothing else,
Business 101
"If you can't get the whole sale, then most of a sale, is better then
none of a sale, ANY DAY.
(Why else do you think there is a customer retention dept. In almost every major customer sales driven corporation? ; ) read less -
Need a reason…
Why Choose Us
Respected Repair Professionals
The Highest Quality Parts
Fast Service Times
Industry Leaders
In operation since 2012, Broke Ass Phone has become known for being a leader in the mobile device repair industry in northeastern Ohio. Our commitment to continuing education for our technicians and our dedication to using the newest repair techniques set us apart in our communities. With our help, you can rest assured that your repaired device will once again look and function just as it did when it was new.
Three Easy Locations
Our three convenient locations are easy to find no matter where you live in northeastern Ohio. We pride ourselves on being an integral part of our community, and we are sure that you will appreciate our commitment to providing immediate service times and fast repairs for all of our neighbors.