Reviews
So impressed with this place, definitely coming here again the next time I inevitably break my phone lol. My phone had water damage in the screen so much so that the display was completely black. The guy was super transparent... read moreSo impressed with this place, definitely coming here again the next time I inevitably break my phone lol. My phone had water damage in the screen so much so that the display was completely black. The guy was super transparent and said he would let me know for sure if it could be fixed before he charged me anything. He told me to come back in a half hour. I came back and it was perfect. read less -
A great place to go if you got questions about your phone any questions the man that works there is a genius when it comes to figuring out what's wrong with your phone I would suggest that highly to anybody... read moreA great place to go if you got questions about your phone any questions the man that works there is a genius when it comes to figuring out what's wrong with your phone I would suggest that highly to anybody who has any problems with their phone or just needs to get an update or new memory card this is the guy that does it... he's the wizard...! read less -
i have been going to this guy for the past 8 years. he always fixes my problems so quick whether its my watch or my phone. absolutely recommend out of everyone in the area. prices are the best in the... read morei have been going to this guy for the past 8 years. he always fixes my problems so quick whether its my watch or my phone. absolutely recommend out of everyone in the area. prices are the best in the area too!!! read less -
Was very impressed! Walked right in, no appointment was needed an received fast friendly service!! I was saved from having to purchase a brand new phone. I was in an out in under 10 minutes. Thank you an check with... read moreWas very impressed! Walked right in, no appointment was needed an received fast friendly service!! I was saved from having to purchase a brand new phone. I was in an out in under 10 minutes. Thank you an check with this guy first before buying a new phone read less -
Iphone 5s. I came in asked about a battery replacement. He said he would have one tomorrow for me. Next day, he had it, took all of 25-30 minutes. Works as good as new. Great job, great price and... read moreIphone 5s. I came in asked about a battery replacement. He said he would have one tomorrow for me. Next day, he had it, took all of 25-30 minutes. Works as good as new. Great job, great price and done in a timely manner. I will use this company again. read less -
Randy is hands down the best at what he does. I was in and out of his business with a new phone screen in less than 20 minutes which this time included him finishing up the customer before me. SO... read moreRandy is hands down the best at what he does. I was in and out of his business with a new phone screen in less than 20 minutes which this time included him finishing up the customer before me. SO IMPRESSED!! Professional, knowledgeable, and personable! HIGHLY recommend!! read less -
This place is absolutely amazing! A few weeks back I cracked the glass back of my iphone and took it to a different company (CPR) that claimed to be cheaper and they completely messed up my phone. I took it... read moreThis place is absolutely amazing! A few weeks back I cracked the glass back of my iphone and took it to a different company (CPR) that claimed to be cheaper and they completely messed up my phone. I took it here and Randy explained and showed me step-by-step how he was going to fix it. He fixed my phone under four hours! If I ever need anything fixed again, I will never go anywhere but here! read less -
This is a phenomenal shop and the man who was working was incredibly kind, open, and honest with the repair. My phone was shattered and he took time to explain to me how the process worked and any risks that... read moreThis is a phenomenal shop and the man who was working was incredibly kind, open, and honest with the repair. My phone was shattered and he took time to explain to me how the process worked and any risks that came with it which you do not see often. He then replaced my screen in 7 minutes time and proceeded to walk through everything to ensure that there werent any other issues going on! I am beyong grateful and highly recommend! read less -
I came in close to closing time with a shattered phone- front and back. Honestly thought it was beyond repair BUT Randy was personable, professional, timely and efficient! I would recommend this place to anyone looking for repair and I... read moreI came in close to closing time with a shattered phone- front and back. Honestly thought it was beyond repair BUT Randy was personable, professional, timely and efficient! I would recommend this place to anyone looking for repair and I will be there anytime I’m in need of a phone repair. Fantastic job!!! read less -
I came to the store a half an hour from closing and watched the owner fix two people's phones in front of me, my own, and one behind me, ten minutes before close 😱😱😱 I have an LG and I... read moreI came to the store a half an hour from closing and watched the owner fix two people's phones in front of me, my own, and one behind me, ten minutes before close 😱😱😱 I have an LG and I did not expect this part to be in stock ANYWHERE!! Not the first time I've used broke as phones, not the first time I was impressed. So shocked I had my phone in 20 minutes 😱😱 SO friendly, clean, efficient, and skilled. Can't go wrong. Thank you! read less -
Took my phone here because the screen was completely unresponsive to touch. He took it in to fix it and found that it worked fine after he took it apart and reconnected it. Very honest place and there was no... read moreTook my phone here because the screen was completely unresponsive to touch. He took it in to fix it and found that it worked fine after he took it apart and reconnected it. Very honest place and there was no charge for that service! Thank you so much! I will definitely be back if any of our devices need repairs! read less -
i called asking for a price and they gave me the best price around, before i even said i was going to bring it in i stated that i was going to look around for a new phone first the... read morei called asking for a price and they gave me the best price around, before i even said i was going to bring it in i stated that i was going to look around for a new phone first the guy behind the counter told me what to and not to look for when buying a used phone highly recommended theese guys great people read less -
Friendly, personable, and was fast on repair. Price is up there but well worth it for same day (was 1 hour for us) repair. Was the only place that had the part we needed in stock that we called. Excellent,... read moreFriendly, personable, and was fast on repair. Price is up there but well worth it for same day (was 1 hour for us) repair. Was the only place that had the part we needed in stock that we called. Excellent, and while I hope we never need their service again, if we do this is the place we will be going. read less -
They were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was... read moreThey were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was a screen saver on it instead, and instead of ripping me off they figured it out for me and gave me a new FREE screen saver as well. It made my day. They were very kind and great to work with, highly recommend. read less -
I had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had... read moreI had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had the right screen in stock tho and was able to fix it within the hour!
He was very personable and knowledgeable.
My family will be using this company for any future phone repairs! read less -
My daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email,... read moreMy daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email, the owner answered with in min and we decided to take our phones for repairs. We were so well pleased and impressed with not only the price but the amazing service. The owner saved us so much money by fixing our phones like new ,instead of buying newer phones. He was very fast and the prices were amazing and fixed everything we needed and bought a new battery for each of our phones. !! I highly recommend this place to anyone ! read less -
Had a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone... read moreHad a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone by having them repair it first. Great work. read less -
Quick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any... read moreQuick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any issues with devices in the future. read less -
When I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended... read moreWhen I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended for speed and quality of service! read less -
They are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the... read moreThey are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the last. 🙂 read less -
Thank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins!... read moreThank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins! I will be back if I ever need my phone repaired again!
- Jensen read less -
I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
I stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can... read moreI stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can hear clearly on my phone. They are awesome. Recommend them. !! read less -
I used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great... read moreI used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great customer service and he was very easy to work with. Knowledgeable and won't rip you off. read less -
he fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the... read morehe fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the whole experience was very professional read less -
The technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less... read moreThe technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less expensive as competitors and faster!!!! Will always recommend them!! read less -
The staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck,... read moreThe staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck, they even had a backplate for it with the Verizon logo on it. I walked away gobsmacked.
Very polite, very nice people and a local business to boot. No mailing away, no waiting a week or a month for your device, just honest work for honest pay. read less -
The service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back... read moreThe service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back to me! He is VERY knowledgeable about this stuff and even put on a new screen protector for me! Definitely recommend this place to everyone looking to fix a broken screen🙂 read less -
We had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all... read moreWe had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all the way. read less -
My daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to... read moreMy daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to charge me $250 there it was $100 out the door. read less -
I accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was... read moreI accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was on point, personable, and quick. Thanks ! 😜🍤 read less -
I went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks... read moreI went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks for being so honest read less -
I came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and... read moreI came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and super quick. read less -
Broke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor... read moreBroke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor of replacing it. The gentleman in charge said they found a slight cut in the bloated battery that could have been from when they replaced the screen. I had ordered the wrong battery and he said they would not only order a new battery free of charge, but would replace the screen again no charge. They did not have to admit their possible error or go above and beyond to remedy it. It was an integrity move. Highly recommend. read less -
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Why Choose Us
Respected Repair Professionals
The Highest Quality Parts
Fast Service Times
Industry Leaders
In operation since 2012, Broke Ass Phone has become known for being a leader in the mobile device repair industry in northeastern Ohio. Our commitment to continuing education for our technicians and our dedication to using the newest repair techniques set us apart in our communities. With our help, you can rest assured that your repaired device will once again look and function just as it did when it was new.
Three Easy Locations
Our three convenient locations are easy to find no matter where you live in northeastern Ohio. We pride ourselves on being an integral part of our community, and we are sure that you will appreciate our commitment to providing immediate service times and fast repairs for all of our neighbors.