Reviews
Phone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket... read morePhone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket value. Definitely recommend BrokeAssPhone. read less -
I want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of... read moreI want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of mine again. He saved my week... literally. I went to a different store to get my phone fixed & they messed it up 5x... i had glitches everytime they did something to my phone, I was loosing things from my screen I had replaced it was AWFUL!!!! I was irritated, stressed & kinda moody with the owner of BAP, only because I didn’t want the same thing to keep happening that the other place was doing to my phone...but once I come to BAP.. it’s done perfectly along with him showing me physically what the other store did wrong with my phone & was very cooperative with me. I came to the store irritated & pissed, & left with a smile on my face & tears Because of how stressed I was all week... thank you so much!!!! God bless read less -
Randy is the best there is!! So grateful for his kindness and generosity! Good people do exist and he’s one of them! My daughters iPad is perfect after he fixed a VERY broken screen!! Thank you again from the bottom... read moreRandy is the best there is!! So grateful for his kindness and generosity! Good people do exist and he’s one of them! My daughters iPad is perfect after he fixed a VERY broken screen!! Thank you again from the bottom of our hearts! read less -
A business run with full integrity is a rare occurrence. I received service above and beyond the call of duty. Fast, honest, efficient and friendly. This is the sort of transaction you walk away from not only feeling much... read moreA business run with full integrity is a rare occurrence. I received service above and beyond the call of duty. Fast, honest, efficient and friendly. This is the sort of transaction you walk away from not only feeling much better about your essential device, but also with your faith restored in humanity. Absolutely Stellar!!!! read less -
It’s never a good day when you have to check in to this place, but it’s a wonderful feeling picking up your device when it’s back to brand new condition. He is wonderful to deal with, super... read moreIt’s never a good day when you have to check in to this place, but it’s a wonderful feeling picking up your device when it’s back to brand new condition. He is wonderful to deal with, super fair, honest, full of integrity and treats us kindly every time. We won’t trust any of our devices to anyone else. 💯🌟🌟🌟🌟🌟 read less -
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I’d give them 20 stars. My Daughter dropped and cracked the screen on her XR. Took it in 2/28/20 6:30 pm. Screen fixed in less than 20 min. and they even tossed in a screen... read more⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I’d give them 20 stars. My Daughter dropped and cracked the screen on her XR. Took it in 2/28/20 6:30 pm. Screen fixed in less than 20 min. and they even tossed in a screen protector. Took the phone home and placed it on the kitchen counter and suddenly the right side of the screen wasn’t working. It worked at the store but it didn’t work at home. There was no drop or trauma it just wasn’t working. Called and they said bring it in. He examined it replaced the screen again and now it’s like new. The point is they stood behind their work. The crew at Broke A.Phone are honest, knowledgeable and full of integrity. Don’t hesitate to use them!! Great service!! -
Ron Santiago read less -
I tried to leave a review for specifically the Strongsville, OH - B.A.P. store and couldn't find it. So, I hope this reflects positively on their store.
I took my phone in multiple times, the first initial fix, I had problems... read moreI tried to leave a review for specifically the Strongsville, OH - B.A.P. store and couldn't find it. So, I hope this reflects positively on their store.
I took my phone in multiple times, the first initial fix, I had problems with but it was NOT due to the workers there, it was a fault with the manufacturer. I want to disclaim that before continuing.
I shattered my phone screen, called around and they were the only place that could get my phone in the NEXT day with a replacement screen. For a great price too. (Galaxy Note 9)
They had it fixed in 45 minutes. But then my front camera screen was blurry. Figured it was smudged. they had no problem taking it and cleaning it a few days later.
Still didn't work, they ordered and replaced the camera incase they accidentally damaged the camera. That wasn't it. It was still blurry. The one gentleman there told me it was actually a bubble in the screen that was faulty due to the manufacturer of the replacement screen.
They ordered the replacement screen, again. And it was finally fixed!
I just wanted to say I went in there 4 times to get my phone fixed and each and every time the two guys I worked with were amazing, quick, super friendly and informative. They apologized for the inconvenience, but in the long run, it was fixed so I didn't mind it at all.
I live an hour away from this location I will recommend anyone I know to this location.
Was so excited to finally have my phone fixed and everything works perfectly! Thanks! read less -
I stopped here today thinking I needed a new speaker for my phone (per Verizon) and found out the speaker only needed to be cleaned! 15 second fix. Great service. Would highly recommend them for all of your... read moreI stopped here today thinking I needed a new speaker for my phone (per Verizon) and found out the speaker only needed to be cleaned! 15 second fix. Great service. Would highly recommend them for all of your cell phone needs! read less -
I had shattered my iPhone 8 screen , it was replaced and had a minor issue with keypad . I returned and the issue was resolved. I would like to say I had a very pleasant experience and very professional... read moreI had shattered my iPhone 8 screen , it was replaced and had a minor issue with keypad . I returned and the issue was resolved. I would like to say I had a very pleasant experience and very professional service . I highly recommend read less -
You guys are absolutely amazing! Y’all responded very well on the chat before I stopped in and let me know a price ahead of time. When I walked in I was greeted very kindly. You guys figured out what was... read moreYou guys are absolutely amazing! Y’all responded very well on the chat before I stopped in and let me know a price ahead of time. When I walked in I was greeted very kindly. You guys figured out what was wrong with my phone and resolved the issue correctly and in a very quick timely manner. Thank you for giving my phone life!! (Literally)
10/10 would highly recommend to anyone having phone issues!!!
~replaced iPhone battery 🔋🤙🏻 read less -
I would like send a HUGE thank you to Randy for his help today with my sons IPad. Today he went above and beyond and I cannot thank him enough. My son has Autism and Randy has always been so... read moreI would like send a HUGE thank you to Randy for his help today with my sons IPad. Today he went above and beyond and I cannot thank him enough. My son has Autism and Randy has always been so helpful when we have an iPad issue. THANK YOU!! read less -
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Why Choose Us
Respected Repair Professionals
The Highest Quality Parts
Fast Service Times
Industry Leaders
In operation since 2012, Broke Ass Phone has become known for being a leader in the mobile device repair industry in northeastern Ohio. Our commitment to continuing education for our technicians and our dedication to using the newest repair techniques set us apart in our communities. With our help, you can rest assured that your repaired device will once again look and function just as it did when it was new.
Three Easy Locations
Our three convenient locations are easy to find no matter where you live in northeastern Ohio. We pride ourselves on being an integral part of our community, and we are sure that you will appreciate our commitment to providing immediate service times and fast repairs for all of our neighbors.