Reviews

David Kelso

Phone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket... read morePhone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket value. Definitely recommend BrokeAssPhone. read less -

Michael Fleming

First time visit and Randy was friendly, professional. and knowledgeable. He was up front about the repair cost, repair time, and what to expect. He took care of me right away and the quality of the repair was excellent!! -

Jacqueline Anderson

I want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of... read moreI want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of mine again. He saved my week... literally. I went to a different store to get my phone fixed & they messed it up 5x... i had glitches everytime they did something to my phone, I was loosing things from my screen I had replaced it was AWFUL!!!! I was irritated, stressed & kinda moody with the owner of BAP, only because I didn’t want the same thing to keep happening that the other place was doing to my phone...but once I come to BAP.. it’s done perfectly along with him showing me physically what the other store did wrong with my phone & was very cooperative with me. I came to the store irritated & pissed, & left with a smile on my face & tears Because of how stressed I was all week... thank you so much!!!! God bless read less -

Mandy Blumenschein

My screen was shattered... thought for sure nothing could be done💔. They were very up front and honest. In 2 hrs my Samsung A51 was BRAND NEW😜😁😁😁💙 -

Joe Longo

Awesome job fixing the screen of my iPhone -

Dave Wasser

the best price and service super fast super nice just awesome all around -

RJ Rettig

These guys do great work. .2nd time they’ve fixed a completely annihilated screen and made it look good as new . -

Melissa Ann

Randy is the best there is!! So grateful for his kindness and generosity! Good people do exist and he’s one of them! My daughters iPad is perfect after he fixed a VERY broken screen!! Thank you again from the bottom... read moreRandy is the best there is!! So grateful for his kindness and generosity! Good people do exist and he’s one of them! My daughters iPad is perfect after he fixed a VERY broken screen!! Thank you again from the bottom of our hearts! read less -

Marissa Hird

Great service, highly recommend!! ⭐️ -

Becky Hardy

A business run with full integrity is a rare occurrence. I received service above and beyond the call of duty. Fast, honest, efficient and friendly. This is the sort of transaction you walk away from not only feeling much... read moreA business run with full integrity is a rare occurrence. I received service above and beyond the call of duty. Fast, honest, efficient and friendly. This is the sort of transaction you walk away from not only feeling much better about your essential device, but also with your faith restored in humanity. Absolutely Stellar!!!! read less -

Gigi Gourlas- Donadee

It’s never a good day when you have to check in to this place, but it’s a wonderful feeling picking up your device when it’s back to brand new condition. He is wonderful to deal with, super... read moreIt’s never a good day when you have to check in to this place, but it’s a wonderful feeling picking up your device when it’s back to brand new condition. He is wonderful to deal with, super fair, honest, full of integrity and treats us kindly every time. We won’t trust any of our devices to anyone else. 💯🌟🌟🌟🌟🌟 read less -

Megan Michelle

Highly Recommend!!! I can not say enough good things about this place!!! The owner fixed my old phone quickly and efficiently! I got a new phone and accidently broke the camera glass and he had it fixed within minutes!!! -

Tonya Bryant

Went to Boardman store to see about fixing the daughters Apple phone and he fixed it within minutes and free of charge....2nd time y'all bailed us out...THANK YOU! -

Renee Rambo McEwen

Great friendly service, quick turnaround and reasonable pricing. -

Kimo Santiago

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I’d give them 20 stars. My Daughter dropped and cracked the screen on her XR. Took it in 2/28/20 6:30 pm. Screen fixed in less than 20 min. and they even tossed in a screen... read more⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I’d give them 20 stars. My Daughter dropped and cracked the screen on her XR. Took it in 2/28/20 6:30 pm. Screen fixed in less than 20 min. and they even tossed in a screen protector. Took the phone home and placed it on the kitchen counter and suddenly the right side of the screen wasn’t working. It worked at the store but it didn’t work at home. There was no drop or trauma it just wasn’t working. Called and they said bring it in. He examined it replaced the screen again and now it’s like new. The point is they stood behind their work. The crew at Broke A.Phone are honest, knowledgeable and full of integrity. Don’t hesitate to use them!! Great service!! -
Ron Santiago read less -

Mitch Davis

Fixed my broken screen on iPad Pro 12.9 1st generation. Half cost of the quote from Apple store. Works perfectly. -

Jessica Brewster

I tried to leave a review for specifically the Strongsville, OH - B.A.P. store and couldn't find it. So, I hope this reflects positively on their store.
I took my phone in multiple times, the first initial fix, I had problems... read moreI tried to leave a review for specifically the Strongsville, OH - B.A.P. store and couldn't find it. So, I hope this reflects positively on their store.
I took my phone in multiple times, the first initial fix, I had problems with but it was NOT due to the workers there, it was a fault with the manufacturer. I want to disclaim that before continuing.
I shattered my phone screen, called around and they were the only place that could get my phone in the NEXT day with a replacement screen. For a great price too. (Galaxy Note 9)
They had it fixed in 45 minutes. But then my front camera screen was blurry. Figured it was smudged. they had no problem taking it and cleaning it a few days later.
Still didn't work, they ordered and replaced the camera incase they accidentally damaged the camera. That wasn't it. It was still blurry. The one gentleman there told me it was actually a bubble in the screen that was faulty due to the manufacturer of the replacement screen.
They ordered the replacement screen, again. And it was finally fixed!
I just wanted to say I went in there 4 times to get my phone fixed and each and every time the two guys I worked with were amazing, quick, super friendly and informative. They apologized for the inconvenience, but in the long run, it was fixed so I didn't mind it at all.
I live an hour away from this location I will recommend anyone I know to this location.
Was so excited to finally have my phone fixed and everything works perfectly! Thanks! read less -

Dalene D'Onofrio Lawless

I stopped here today thinking I needed a new speaker for my phone (per Verizon) and found out the speaker only needed to be cleaned! 15 second fix. Great service. Would highly recommend them for all of your... read moreI stopped here today thinking I needed a new speaker for my phone (per Verizon) and found out the speaker only needed to be cleaned! 15 second fix. Great service. Would highly recommend them for all of your cell phone needs! read less -

Edward S Stokes III

I had shattered my iPhone 8 screen , it was replaced and had a minor issue with keypad . I returned and the issue was resolved. I would like to say I had a very pleasant experience and very professional... read moreI had shattered my iPhone 8 screen , it was replaced and had a minor issue with keypad . I returned and the issue was resolved. I would like to say I had a very pleasant experience and very professional service . I highly recommend read less -

Chelsea Gasper

My dog ate my phone and they were able to fix my screen at a cheaper rate than my phone’s insurance! Super fast and outstanding service! Friendly and welcoming. -

Nicholas Johnson

AmaIng service. Walked in and got a quote (much cheaper than I’d expect) in less than a minute. As soon as the papers were signed it was 5 minutes until my phone was brand new! Completely recommend. -

Debbie Baker Taylor

Always great customer service. Very reasonably priced. Fixed my phone so I can hear better on it now, saving me from having to spend on a new phone!! 👍👍 -

Skyler Lynn

You guys are absolutely amazing! Y’all responded very well on the chat before I stopped in and let me know a price ahead of time. When I walked in I was greeted very kindly. You guys figured out what was... read moreYou guys are absolutely amazing! Y’all responded very well on the chat before I stopped in and let me know a price ahead of time. When I walked in I was greeted very kindly. You guys figured out what was wrong with my phone and resolved the issue correctly and in a very quick timely manner. Thank you for giving my phone life!! (Literally)

10/10 would highly recommend to anyone having phone issues!!!

~replaced iPhone battery 🔋🤙🏻 read less -

Mike Tibbs

fast, friendly service at a good price -

Venice Rosa

Quick screen repair and amazing service! So thankful we had this business to assist us with my sons phone! -

Mary Brogan

Good service. Fixed the problem. -

Kerstan Glista

The staff is so nice and the repair was so fast! 10/10 recommend! 🙂 -

Tracy Workman Marciano

I would like send a HUGE thank you to Randy for his help today with my sons IPad. Today he went above and beyond and I cannot thank him enough. My son has Autism and Randy has always been so... read moreI would like send a HUGE thank you to Randy for his help today with my sons IPad. Today he went above and beyond and I cannot thank him enough. My son has Autism and Randy has always been so helpful when we have an iPad issue. THANK YOU!! read less -

Joe Danyi

I'm very impressed with these guys. Clutch every time I've needed them. -

Amy Clapsaddle Lane

We were taken care of promptly, and had our new screen in less than 10 minutes! Great customer service, and wonderful, clean atmosphere! -