Reviews
Randy is always great! Runs a great business and treats his customers like gold. Highly recommend! -
Best service in town hands down!! Went in explained what I wanted done, he gave me a fair price and was done in 45 minutes!! I will return everytime I need anything done! Professional and polite -
Was very impressed! Walked right in, no appointment was needed an received fast friendly service!! I was saved from having to purchase a brand new phone. I was in an out in under 10 minutes. Thank you an check with... read moreWas very impressed! Walked right in, no appointment was needed an received fast friendly service!! I was saved from having to purchase a brand new phone. I was in an out in under 10 minutes. Thank you an check with this guy first before buying a new phone read less -
Quick work, good price, cat-friendly! -
A little pricey, but worth it! They're personable & efficient. Store is clean. Great work! Told me 1 hour, and 55 minutes later my phone was fixed. And, the furry & friendly "greeting committee" will make you laugh. 😂 👍🤙👍💯 -
THIS PLACE IS THE BEST!!!! you won’t regret coming here the prices are amazing and so is the customer service AND there’s very cute kitties that come to say hello! such a great place !!! -
Iphone 5s. I came in asked about a battery replacement. He said he would have one tomorrow for me. Next day, he had it, took all of 25-30 minutes. Works as good as new. Great job, great price and... read moreIphone 5s. I came in asked about a battery replacement. He said he would have one tomorrow for me. Next day, he had it, took all of 25-30 minutes. Works as good as new. Great job, great price and done in a timely manner. I will use this company again. read less -
Randy is hands down the best at what he does. I was in and out of his business with a new phone screen in less than 20 minutes which this time included him finishing up the customer before me. SO... read moreRandy is hands down the best at what he does. I was in and out of his business with a new phone screen in less than 20 minutes which this time included him finishing up the customer before me. SO IMPRESSED!! Professional, knowledgeable, and personable! HIGHLY recommend!! read less -
Phone repair services are usually hit or miss and known for price gouging but I had a positive experience with these guys. Reasonable price, quick, and easy to deal with. -
Absolutely amazing service hands down. I can't thank you enough for your help resolving my phone situation. Speedy professional service 👍🏻 -
Randy was awesome! Fixed my phone in minutes. Excellent customer service. Will only come here for phone repairs. -
Had a screen replaced with these guys. They do great work,and have excellent customer service, I would recommend them to anyone. -
Great repair! Fast service! Fair price! Saved me from having to buy a new phone! Thank you! -
I had a great experience. Randy saved my phone! Great service, excellent service timing and very friendly -
Great customer service. They replaced my iPad screen and in the process the Touch ID stopped working. They offered a full refund or to replace the sensor. They stand behind their work and make it right if something happens. -
Great experience. I pulled in 30 minutes before they opened, the owner let me in early and fixed my phone very quickly for a reasonable price. Thank you! -
This place is absolutely amazing! A few weeks back I cracked the glass back of my iphone and took it to a different company (CPR) that claimed to be cheaper and they completely messed up my phone. I took it... read moreThis place is absolutely amazing! A few weeks back I cracked the glass back of my iphone and took it to a different company (CPR) that claimed to be cheaper and they completely messed up my phone. I took it here and Randy explained and showed me step-by-step how he was going to fix it. He fixed my phone under four hours! If I ever need anything fixed again, I will never go anywhere but here! read less -
Proprietor is super helpful, pleasant and accommodating. Just excellent customer service. I would strongly recommend to others. -
This is a phenomenal shop and the man who was working was incredibly kind, open, and honest with the repair. My phone was shattered and he took time to explain to me how the process worked and any risks that... read moreThis is a phenomenal shop and the man who was working was incredibly kind, open, and honest with the repair. My phone was shattered and he took time to explain to me how the process worked and any risks that came with it which you do not see often. He then replaced my screen in 7 minutes time and proceeded to walk through everything to ensure that there werent any other issues going on! I am beyong grateful and highly recommend! read less -
I came in close to closing time with a shattered phone- front and back. Honestly thought it was beyond repair BUT Randy was personable, professional, timely and efficient! I would recommend this place to anyone looking for repair and I... read moreI came in close to closing time with a shattered phone- front and back. Honestly thought it was beyond repair BUT Randy was personable, professional, timely and efficient! I would recommend this place to anyone looking for repair and I will be there anytime I’m in need of a phone repair. Fantastic job!!! read less -
Great service!!! Competitive prices! He had to order a part for my phone and it was in the next day! Super fast install! Thanks! -
I came to the store a half an hour from closing and watched the owner fix two people's phones in front of me, my own, and one behind me, ten minutes before close 😱😱😱 I have an LG and I... read moreI came to the store a half an hour from closing and watched the owner fix two people's phones in front of me, my own, and one behind me, ten minutes before close 😱😱😱 I have an LG and I did not expect this part to be in stock ANYWHERE!! Not the first time I've used broke as phones, not the first time I was impressed. So shocked I had my phone in 20 minutes 😱😱 SO friendly, clean, efficient, and skilled. Can't go wrong. Thank you! read less -
My battery health was dying at 81% on my iPhone, he ordered me the battery and it feels like it’s brand new again! Thank you sooo much for fixing the battery problem! 😊 -
Want to give a shout out to Randy for going above and beyond with my new cell phone screen that was shattered less than 1 month from purchasing.
Definitely a 5 Star Customer Service Experience.
Highly recommend for any cell phone repairs.
Thank you! -
Always so Helpful and getting my phone fixed. -
this place is amazing !! costumer service was excellent. i had a busted up iphone XR screen they were able to fix it in under 10 minutes. 110% recommend this place !! -
Talked to Nick on the phone. He gave me the price to repair my phone, ordered the part and installed it the next day in about an hour. Great place, great service, reasonably priced. -
Took my phone here because the screen was completely unresponsive to touch. He took it in to fix it and found that it worked fine after he took it apart and reconnected it. Very honest place and there was no... read moreTook my phone here because the screen was completely unresponsive to touch. He took it in to fix it and found that it worked fine after he took it apart and reconnected it. Very honest place and there was no charge for that service! Thank you so much! I will definitely be back if any of our devices need repairs! read less -
i called asking for a price and they gave me the best price around, before i even said i was going to bring it in i stated that i was going to look around for a new phone first the... read morei called asking for a price and they gave me the best price around, before i even said i was going to bring it in i stated that i was going to look around for a new phone first the guy behind the counter told me what to and not to look for when buying a used phone highly recommended theese guys great people read less -
Friendly, personable, and was fast on repair. Price is up there but well worth it for same day (was 1 hour for us) repair. Was the only place that had the part we needed in stock that we called. Excellent,... read moreFriendly, personable, and was fast on repair. Price is up there but well worth it for same day (was 1 hour for us) repair. Was the only place that had the part we needed in stock that we called. Excellent, and while I hope we never need their service again, if we do this is the place we will be going. read less -
They were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was... read moreThey were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was a screen saver on it instead, and instead of ripping me off they figured it out for me and gave me a new FREE screen saver as well. It made my day. They were very kind and great to work with, highly recommend. read less -
They fixed my Note 10+ in an hour. It looked great for 10 seconds before my battery died. I would give 5 stars if they would have charged it enough for my ride home. -
Amazing place!! They'll fix your phone without breaking the bank and keep you entertained while doing so!! We talked the whole time he worked and it was so nice, made the time fly. -
I had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had... read moreI had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had the right screen in stock tho and was able to fix it within the hour!
He was very personable and knowledgeable.
My family will be using this company for any future phone repairs! read less -
My daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email,... read moreMy daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email, the owner answered with in min and we decided to take our phones for repairs. We were so well pleased and impressed with not only the price but the amazing service. The owner saved us so much money by fixing our phones like new ,instead of buying newer phones. He was very fast and the prices were amazing and fixed everything we needed and bought a new battery for each of our phones. !! I highly recommend this place to anyone ! read less -
Went in for a new screen guard and the owner was very accommodating, everything was handled quickly and correctly. Super friendly and definitely out there to offer great service and help people. Highly recommend! -
Had a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone... read moreHad a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone by having them repair it first. Great work. read less -
I went in for a screen repair and had an excellent experience! The owner is very knowledgeable and is in the business to help people! Service was fast and efficient! Highly recommend! -
Quick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any... read moreQuick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any issues with devices in the future. read less -
He kindly tried to fix my jack right before they closed. Plug in broke off in the jack. He ordered a replacement immediately, and I was back in business the next afternoon. -
When I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended... read moreWhen I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended for speed and quality of service! read less -
Did an awesome job fixing my iPhone 10xr phone screen and got it done in an hour! Thank you so much! -
They are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the... read moreThey are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the last. 🙂 read less -
Thank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins!... read moreThank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins! I will be back if I ever need my phone repaired again!
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I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
They did an amazing job fixing my galaxy s20 ultra, and it was much cheeper then any place i went before -
Very polite, efficient. I am in the service industry and am a firm believer that you get what you pay for. The cost of the repair was worth it! Thanks again for the great service. -
I stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can... read moreI stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can hear clearly on my phone. They are awesome. Recommend them. !! read less -
Friendly, got the screen fixed in one day, looks like new. Even returned the iPad fully charged -
Awesome place!!! Fixed my phone in an hour. Will do business with in the future. Highly recommend this company -
Saved my life!!! I will forever be grateful for what you’ve done for me thank you for your help and patience! -
Saved my life!!! I will forever be grateful for what you’ve done for me thank you for your help and patience! -
I used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great... read moreI used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great customer service and he was very easy to work with. Knowledgeable and won't rip you off. read less -
My toddler shattered my new phone. It was the easiest experience getting it fixed here. Great work, easy process and fast. -
My phone was fixed within an hour and they have the cutest shop cat who is just as friendly as the workers. Also, great name! -
Friendly and fast service. Reasonable prices -
Wonderful place to go to get your phone fixed!!! The owner is beyond nice!! He took the time to check and re-check my phone! Very professional and AMAZING at his job!!! Thank you for fixing my phone! -
he fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the... read morehe fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the whole experience was very professional read less -
Great place! Took great care of us. Told us he could have it done in 3 hours and it took him less than 2! Very friendly and professional. I will definitely come back if I need repairs again. -
Very professional. It cost 407$ to fix my phone but the front and back were shattered. Looks almost new now! Spent 400 to save 800! Pretty great deal! -
Took my phone in with a shattered screen, basically had a chunk out of it. Took them an hour tops, very helpful. Phone is like new now. Highly recommend these guys. 🍻 -
The technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less... read moreThe technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less expensive as competitors and faster!!!! Will always recommend them!! read less -
The staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck,... read moreThe staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck, they even had a backplate for it with the Verizon logo on it. I walked away gobsmacked.
Very polite, very nice people and a local business to boot. No mailing away, no waiting a week or a month for your device, just honest work for honest pay. read less -
10/10 customer service. Extremely friendly and knowledgeable. Not to mention how professional and quick the fix was as well. I couldn’t imagine going anywhere else or sending my friends and family anywhere else. Thank you for being so great! 🥰 -
Make this your first choice when looking for cell phone repair! I had gone to two other places before coming here, and I’ll never make that mistake again!!! Randy was kind and honest with us about everything. -
The service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back... read moreThe service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back to me! He is VERY knowledgeable about this stuff and even put on a new screen protector for me! Definitely recommend this place to everyone looking to fix a broken screen🙂 read less -
Amazing experience! Fixed my iPhone screen in less than an hour and were super friendly to me and my two year old son! Definitely recommend. -
Almost forgot about this place but glad I didn't. My sons iphone wouldn't turn on and volume button stuck. Randy fixed it all up and now its like a new phone. Randy is the best and great customer service. -
We had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all... read moreWe had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all the way. read less -
Great service only repair shop that could or would repair a Samsung s20fe broken glass. Ordered the part and only took about 45min or so to fix. Thanks -
My daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to... read moreMy daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to charge me $250 there it was $100 out the door. read less -
I accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was... read moreI accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was on point, personable, and quick. Thanks ! 😜🍤 read less -
Super friendly, quick and easy! Reasonably priced. 5 out of 5. Will most definitely use again! Thanks for a great experience! -
Super fast and no problems what-so-ever replacing my cracked screen on my galaxy phone. Good as new!! Dropped it off and as promised, 45 minutes later... Done!! Highly recommend👍🙂 -
Amazing customer service and the boss has a great personality. My phone was hanging on by a thread and now it’s basically brand new. Excellent work, 5 stars. -
I went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks... read moreI went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks for being so honest read less -
Super nice and quick! Replaced my broken screen in about 10 minutes. I asked for a screen protector that I was willing to pay for and he put it on no charge. -
The employee was very professional, answered all of my questions and fixed my phone well under the estimated time. They were awesome and I highly recommend the Boardman store. -
Nick was great. Phone was fixed in less than 30 minutes. Phone ready when promised. Nephew had iPhone 7 and shattered the glass. We were all very pleased with results. -
Brought in my sons phone as it had fallen in the shower 🙄. Randy replaced the screen as it had water damage inside. Saved us from having to buy a new phone. Great customer service!!! Thank you! -
2nd time customer (hi my names Nicole and I break phones 🙋🏽♀️) lol ... easy, fast & convenient... definitely recommend! -
11/10! My iPhone screen was fixed perfectly in 1 hour. Great prices and different options as well! -
I came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and... read moreI came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and super quick. read less -
Broke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor... read moreBroke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor of replacing it. The gentleman in charge said they found a slight cut in the bloated battery that could have been from when they replaced the screen. I had ordered the wrong battery and he said they would not only order a new battery free of charge, but would replace the screen again no charge. They did not have to admit their possible error or go above and beyond to remedy it. It was an integrity move. Highly recommend. read less -
This place is excellent. They are very friendly and polite. They made my phone look brand new. I'm am very happy with the work done and they are very fast at getting it done. I highly recommend them... read moreThis place is excellent. They are very friendly and polite. They made my phone look brand new. I'm am very happy with the work done and they are very fast at getting it done. I highly recommend them and I will go back again if needed to. Thanks for the great job u did read less -
Just left the store and am very impressed! My phone would charge, and the cable kept falling out. I described this to the guy working the counter. He cleaned it out in like a minute and it was like new!... read moreJust left the store and am very impressed! My phone would charge, and the cable kept falling out. I described this to the guy working the counter. He cleaned it out in like a minute and it was like new! Service was quick and very affordable! read less -
Phone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket... read morePhone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket value. Definitely recommend BrokeAssPhone. read less -
Exceptional service at great prices!!!! Have tried other repair companies and they are nothing compared to service speed an friendly service I received here!!! -
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While viewing the Election Results, my IPhone battery died. Panic Mode immediately set in. My Son brought it in & within a few hours, brand new battery, charging at 100% again & only $63.00! 😳 How about... read more⭐️⭐️⭐️⭐️⭐️
While viewing the Election Results, my IPhone battery died. Panic Mode immediately set in. My Son brought it in & within a few hours, brand new battery, charging at 100% again & only $63.00! 😳 How about that for Service!!! ❤️ read less -
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Why Choose Us
Respected Repair Professionals
The Highest Quality Parts
Fast Service Times
Industry Leaders
In operation since 2012, Broke Ass Phone has become known for being a leader in the mobile device repair industry in northeastern Ohio. Our commitment to continuing education for our technicians and our dedication to using the newest repair techniques set us apart in our communities. With our help, you can rest assured that your repaired device will once again look and function just as it did when it was new.
Three Easy Locations
Our three convenient locations are easy to find no matter where you live in northeastern Ohio. We pride ourselves on being an integral part of our community, and we are sure that you will appreciate our commitment to providing immediate service times and fast repairs for all of our neighbors.
