Reviews
They were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was... read moreThey were excellent to work with. I went in with a broken phone screen, I had got the phone brand new and never put a screen saver on it. The messed around with it a little and realized there was a screen saver on it instead, and instead of ripping me off they figured it out for me and gave me a new FREE screen saver as well. It made my day. They were very kind and great to work with, highly recommend. read less -
They fixed my Note 10+ in an hour. It looked great for 10 seconds before my battery died. I would give 5 stars if they would have charged it enough for my ride home. -
Amazing place!! They'll fix your phone without breaking the bank and keep you entertained while doing so!! We talked the whole time he worked and it was so nice, made the time fly. -
I had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had... read moreI had to have my screen replaced on my Samsung 20+ and I called before to see if they had it in stock. Unfortunately I had asked about the wrong phone screen, stating it was just a s20.
Luckily Randy had the right screen in stock tho and was able to fix it within the hour!
He was very personable and knowledgeable.
My family will be using this company for any future phone repairs! read less -
My daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email,... read moreMy daughter and I both have iPhones 7 and 7 plus. My charging port was broken and my daughters screen was cracked. We debated on getting newer phones but we both love the ones we have. I sent an email, the owner answered with in min and we decided to take our phones for repairs. We were so well pleased and impressed with not only the price but the amazing service. The owner saved us so much money by fixing our phones like new ,instead of buying newer phones. He was very fast and the prices were amazing and fixed everything we needed and bought a new battery for each of our phones. !! I highly recommend this place to anyone ! read less -
Went in for a new screen guard and the owner was very accommodating, everything was handled quickly and correctly. Super friendly and definitely out there to offer great service and help people. Highly recommend! -
Had a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone... read moreHad a crack in my iphone screen that needed to be repaired before I could trade it in. Broke As Phone swapped it out in 40 minutes and it looks good as new. Saved me $650 on my new phone by having them repair it first. Great work. read less -
I went in for a screen repair and had an excellent experience! The owner is very knowledgeable and is in the business to help people! Service was fast and efficient! Highly recommend! -
Quick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any... read moreQuick and efficient. Display went bad on my phone and I needed it fixed immediately. Only took a total of 25 minutes and my phone was back up and working. Very friendly service. Will certainly return if I have any issues with devices in the future. read less -
He kindly tried to fix my jack right before they closed. Plug in broke off in the jack. He ordered a replacement immediately, and I was back in business the next afternoon. -
When I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended... read moreWhen I pulled my phone from my pocket and the screen was broken I was sick! Called my wife and said find me a place tonight. Stopped in after work and inside of 20 minutes all was good! Highly recommended for speed and quality of service! read less -
Did an awesome job fixing my iPhone 10xr phone screen and got it done in an hour! Thank you so much! -
They are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the... read moreThey are the best! Helped my husband transfer files from his broken phone to the new. (I promise I will teach him about the cloud. 🙄) This isn't the first time we have used them and probably won't be the last. 🙂 read less -
Thank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins!... read moreThank you SO much for fixing my work phone on such a short notice! The owner was so nice. I got there a half hour before he was about to close & he fixed my phone in less than 20mins! I will be back if I ever need my phone repaired again!
- Jensen read less -
I came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The... read moreI came in with a completely shattered IPhone 11 screen and all I did was drop it off and come back in an hour. The screen was put back on perfectly and they even put on a screen protector. The service was also fast and amazing. And the price was so much cheaper then any other place. Overall this was just an amazing job read less -
They did an amazing job fixing my galaxy s20 ultra, and it was much cheeper then any place i went before -
Very polite, efficient. I am in the service industry and am a firm believer that you get what you pay for. The cost of the repair was worth it! Thanks again for the great service. -
I stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can... read moreI stopped in to have my phone checked out. Could not hear people clearly/ people could not hear me clearly on my phone. They diagnosed and had it done in less than five minutes. Now I can hear clearly on my phone. They are awesome. Recommend them. !! read less -
Friendly, got the screen fixed in one day, looks like new. Even returned the iPad fully charged -
Awesome place!!! Fixed my phone in an hour. Will do business with in the future. Highly recommend this company -
Saved my life!!! I will forever be grateful for what you’ve done for me thank you for your help and patience! -
Saved my life!!! I will forever be grateful for what you’ve done for me thank you for your help and patience! -
I used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great... read moreI used Randy to replace the front and battery on three iPhones as well as the back on one of them. My business has dozens of phones and break a lot. I'll be using him more. Great customer service and he was very easy to work with. Knowledgeable and won't rip you off. read less -
My toddler shattered my new phone. It was the easiest experience getting it fixed here. Great work, easy process and fast. -
My phone was fixed within an hour and they have the cutest shop cat who is just as friendly as the workers. Also, great name! -
Friendly and fast service. Reasonable prices -
Wonderful place to go to get your phone fixed!!! The owner is beyond nice!! He took the time to check and re-check my phone! Very professional and AMAZING at his job!!! Thank you for fixing my phone! -
he fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the... read morehe fixed my phone screen super quick and it’s really affordable. i called a phone repair shop near me and they were crappy and seemed like he didn’t want to do it. he was straight up with me and the whole experience was very professional read less -
Great place! Took great care of us. Told us he could have it done in 3 hours and it took him less than 2! Very friendly and professional. I will definitely come back if I need repairs again. -
Very professional. It cost 407$ to fix my phone but the front and back were shattered. Looks almost new now! Spent 400 to save 800! Pretty great deal! -
Took my phone in with a shattered screen, basically had a chunk out of it. Took them an hour tops, very helpful. Phone is like new now. Highly recommend these guys. 🍻 -
The technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less... read moreThe technician was amazing! When I called he had the screen I needed and said he would stay late to fix it even if I came at 8 when they close! Fantastic service, and my phone looks brand new! Less expensive as competitors and faster!!!! Will always recommend them!! read less -
The staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck,... read moreThe staff absolutely know what they're doing, I was really impressed by that. The name of the business makes you laugh but their effort and work is serious business.
They took my Dad's phone and made it look brand new. Heck, they even had a backplate for it with the Verizon logo on it. I walked away gobsmacked.
Very polite, very nice people and a local business to boot. No mailing away, no waiting a week or a month for your device, just honest work for honest pay. read less -
10/10 customer service. Extremely friendly and knowledgeable. Not to mention how professional and quick the fix was as well. I couldn’t imagine going anywhere else or sending my friends and family anywhere else. Thank you for being so great! 🥰 -
Make this your first choice when looking for cell phone repair! I had gone to two other places before coming here, and I’ll never make that mistake again!!! Randy was kind and honest with us about everything. -
The service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back... read moreThe service was so nice and quick! I cracked my iPhone 11 screen and it only took 30 min to fix! He explained everything he was doing and made sure to check if everything worked before he gave it back to me! He is VERY knowledgeable about this stuff and even put on a new screen protector for me! Definitely recommend this place to everyone looking to fix a broken screen🙂 read less -
Amazing experience! Fixed my iPhone screen in less than an hour and were super friendly to me and my two year old son! Definitely recommend. -
Almost forgot about this place but glad I didn't. My sons iphone wouldn't turn on and volume button stuck. Randy fixed it all up and now its like a new phone. Randy is the best and great customer service. -
We had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all... read moreWe had the best experience there today fixing an iphone SE screen. Phone fixed in 30 minutes. The customer service is outstanding. The owner is first class all the way. Not to mention best prices in town. 5 stars all the way. read less -
Great service only repair shop that could or would repair a Samsung s20fe broken glass. Ordered the part and only took about 45min or so to fix. Thanks -
My daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to... read moreMy daughter's phone wouldn't turn on and was completely shattered when I brought it in. Great customer service. He even threw in a screen protector and put it on! If you need your screen fixed go there! Apple wanted to charge me $250 there it was $100 out the door. read less -
I accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was... read moreI accidentally smashed my screen. I called as soon as I woke up. Within a couple hours my phone was perfect again. The pricing was fair. Way cheaper than having to buy a new phone. And the dude there was on point, personable, and quick. Thanks ! 😜🍤 read less -
Super friendly, quick and easy! Reasonably priced. 5 out of 5. Will most definitely use again! Thanks for a great experience! -
Super fast and no problems what-so-ever replacing my cracked screen on my galaxy phone. Good as new!! Dropped it off and as promised, 45 minutes later... Done!! Highly recommend👍🙂 -
Amazing customer service and the boss has a great personality. My phone was hanging on by a thread and now it’s basically brand new. Excellent work, 5 stars. -
I went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks... read moreI went there with my iphone8 because i thought the charger port broke and he pulled something out of it in one minute and said no charge then fixed my iPhone screen in a couple hours great experience and thanks for being so honest read less -
Super nice and quick! Replaced my broken screen in about 10 minutes. I asked for a screen protector that I was willing to pay for and he put it on no charge. -
The employee was very professional, answered all of my questions and fixed my phone well under the estimated time. They were awesome and I highly recommend the Boardman store. -
Nick was great. Phone was fixed in less than 30 minutes. Phone ready when promised. Nephew had iPhone 7 and shattered the glass. We were all very pleased with results. -
Brought in my sons phone as it had fallen in the shower 🙄. Randy replaced the screen as it had water damage inside. Saved us from having to buy a new phone. Great customer service!!! Thank you! -
2nd time customer (hi my names Nicole and I break phones 🙋🏽♀️) lol ... easy, fast & convenient... definitely recommend! -
11/10! My iPhone screen was fixed perfectly in 1 hour. Great prices and different options as well! -
I came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and... read moreI came over because my phone was in boot loop mode - wouldn't start and wouldn't charge either. I came by on Sunday afternoon and they were able to fix it in less than 2 hours. Service was great and super quick. read less -
Broke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor... read moreBroke a** phone repaired my broken iPhone 11 screen month ago and a few weeks later my battery began to bloat and cracked the screen again. I purchased a new battery online and brought in hoping to pay for labor of replacing it. The gentleman in charge said they found a slight cut in the bloated battery that could have been from when they replaced the screen. I had ordered the wrong battery and he said they would not only order a new battery free of charge, but would replace the screen again no charge. They did not have to admit their possible error or go above and beyond to remedy it. It was an integrity move. Highly recommend. read less -
This place is excellent. They are very friendly and polite. They made my phone look brand new. I'm am very happy with the work done and they are very fast at getting it done. I highly recommend them... read moreThis place is excellent. They are very friendly and polite. They made my phone look brand new. I'm am very happy with the work done and they are very fast at getting it done. I highly recommend them and I will go back again if needed to. Thanks for the great job u did read less -
Just left the store and am very impressed! My phone would charge, and the cable kept falling out. I described this to the guy working the counter. He cleaned it out in like a minute and it was like new!... read moreJust left the store and am very impressed! My phone would charge, and the cable kept falling out. I described this to the guy working the counter. He cleaned it out in like a minute and it was like new! Service was quick and very affordable! read less -
Phone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket... read morePhone screen busted and went haywire calling all kinds of numbers... took it in to the Boardman Location and within an hour it was in brand new condition. Quick, efficient, and using legit parts so my phone lost no aftermarket value. Definitely recommend BrokeAssPhone. read less -
Exceptional service at great prices!!!! Have tried other repair companies and they are nothing compared to service speed an friendly service I received here!!! -
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While viewing the Election Results, my IPhone battery died. Panic Mode immediately set in. My Son brought it in & within a few hours, brand new battery, charging at 100% again & only $63.00! 😳 How about... read more⭐️⭐️⭐️⭐️⭐️
While viewing the Election Results, my IPhone battery died. Panic Mode immediately set in. My Son brought it in & within a few hours, brand new battery, charging at 100% again & only $63.00! 😳 How about that for Service!!! ❤️ read less -
Great service. Fast and reliable. HIGHLY recommend. -
Great Customer Service!!! amazing prices. unbeatable quality and care. -
knew exactly what the problem with my phone was & fixed it promptly. Very knowledgeable & helpful. 100% recommend 👍👍 -
Will go here again if I ever need too. 25-35 minute wait exactly what he said on the phone along with $150 for fixing my screen which is very reasonable and normal pricing is you call around. Very happy with... read moreWill go here again if I ever need too. 25-35 minute wait exactly what he said on the phone along with $150 for fixing my screen which is very reasonable and normal pricing is you call around. Very happy with my visit! read less -
First time visit and Randy was friendly, professional. and knowledgeable. He was up front about the repair cost, repair time, and what to expect. He took care of me right away and the quality of the repair was excellent!! -
Went in to get a whole screen replacement on my iphone X and it was only 45 min! great price and great service!! highly recommend!! -
I want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of... read moreI want to bless this place, the owner was very interested in what I had to bring in & hear me out. He has excellent costumer service. I’d definitely come back if anything were to happen to any device of mine again. He saved my week... literally. I went to a different store to get my phone fixed & they messed it up 5x... i had glitches everytime they did something to my phone, I was loosing things from my screen I had replaced it was AWFUL!!!! I was irritated, stressed & kinda moody with the owner of BAP, only because I didn’t want the same thing to keep happening that the other place was doing to my phone...but once I come to BAP.. it’s done perfectly along with him showing me physically what the other store did wrong with my phone & was very cooperative with me. I came to the store irritated & pissed, & left with a smile on my face & tears Because of how stressed I was all week... thank you so much!!!! God bless read less -
Randy is the man. Fixed our old phones, and we got them back same day. Thank you for all your help! Appreciate it greatly 👍🏻 -
I dropped off my iphone 11 pro and the owner was super helpful and informative on information related to my iphone repair. my screen was completely SHATTERED, so bad that my FACE-ID wasn’t working at all. I got my phone... read moreI dropped off my iphone 11 pro and the owner was super helpful and informative on information related to my iphone repair. my screen was completely SHATTERED, so bad that my FACE-ID wasn’t working at all. I got my phone back after I ran errands, I’d say I was gone about 45 minutes - an hour and my phone looked like new! read less -
Amazing customer service, nice people, quick turnaround. Highly recommended!!! -
This location was ok.
If I could give them a more precise rating it would be more like 3.5 or 3.75.
The service is good. The building sits in a nice location, but the prices are still a bit higher then I'm... read moreThis location was ok.
If I could give them a more precise rating it would be more like 3.5 or 3.75.
The service is good. The building sits in a nice location, but the prices are still a bit higher then I'm comfortable with. Plus, they really aren't very flexible with service pricing either.
It's either full price or nothing, at all.
No matter what.
Which at times can be a bit confusing to me as a fellow business owner, in the service industry.
(For example, if I'm being hired to perform a service, let's say... washing a window.
The service routine of washing a window is the same no matter what you charge. $20 or $18. Either way you're getting something for the time you're spending to provide the service, esp if you weren't getting anything at all, for that time, at that moment.
VS, getting $0 for not taking the job, at all.)
That just doesn't make much sense to me.
I think being able flexible with some ability to work with people shows them you actually care...
And they thank you with their, referals, future business. And the profit you just earned from them.
THAT just makes good business sense to me.
And if nothing else,
Business 101
"If you can't get the whole sale, then most of a sale, is better then
none of a sale, ANY DAY.
(Why else do you think there is a customer retention dept. In almost every major customer sales driven corporation? ; ) read less -
My screen was shattered... thought for sure nothing could be done💔. They were very up front and honest. In 2 hrs my Samsung A51 was BRAND NEW😜😁😁😁💙 -
Awesome job fixing the screen of my iPhone -
the best price and service super fast super nice just awesome all around -
I had a wonderful experience with Nike my charger piece broke into my phone and he got it out save me hundreds of bucks a real sweetheart -
These guys do great work. .2nd time they’ve fixed a completely annihilated screen and made it look good as new . -
Randy is the best there is!! So grateful for his kindness and generosity! Good people do exist and he’s one of them! My daughters iPad is perfect after he fixed a VERY broken screen!! Thank you again from the bottom... read moreRandy is the best there is!! So grateful for his kindness and generosity! Good people do exist and he’s one of them! My daughters iPad is perfect after he fixed a VERY broken screen!! Thank you again from the bottom of our hearts! read less -
Great service, highly recommend!! ⭐️ -
A business run with full integrity is a rare occurrence. I received service above and beyond the call of duty. Fast, honest, efficient and friendly. This is the sort of transaction you walk away from not only feeling much... read moreA business run with full integrity is a rare occurrence. I received service above and beyond the call of duty. Fast, honest, efficient and friendly. This is the sort of transaction you walk away from not only feeling much better about your essential device, but also with your faith restored in humanity. Absolutely Stellar!!!! read less -
Great customer service. Had my phone working perfectly within 30 minutes! Highly recommend! -
It’s never a good day when you have to check in to this place, but it’s a wonderful feeling picking up your device when it’s back to brand new condition. He is wonderful to deal with, super... read moreIt’s never a good day when you have to check in to this place, but it’s a wonderful feeling picking up your device when it’s back to brand new condition. He is wonderful to deal with, super fair, honest, full of integrity and treats us kindly every time. We won’t trust any of our devices to anyone else. 💯🌟🌟🌟🌟🌟 read less -
Highly Recommend!!! I can not say enough good things about this place!!! The owner fixed my old phone quickly and efficiently! I got a new phone and accidently broke the camera glass and he had it fixed within minutes!!! -
Randy is so great! So nice and helpful! Able to help me out the same day I called and came out to my car during the virus!! Much appreciated 😊 -
Went to Boardman store to see about fixing the daughters Apple phone and he fixed it within minutes and free of charge....2nd time y'all bailed us out...THANK YOU! -
Great friendly service, quick turnaround and reasonable pricing. -
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I’d give them 20 stars. My Daughter dropped and cracked the screen on her XR. Took it in 2/28/20 6:30 pm. Screen fixed in less than 20 min. and they even tossed in a screen... read more⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I’d give them 20 stars. My Daughter dropped and cracked the screen on her XR. Took it in 2/28/20 6:30 pm. Screen fixed in less than 20 min. and they even tossed in a screen protector. Took the phone home and placed it on the kitchen counter and suddenly the right side of the screen wasn’t working. It worked at the store but it didn’t work at home. There was no drop or trauma it just wasn’t working. Called and they said bring it in. He examined it replaced the screen again and now it’s like new. The point is they stood behind their work. The crew at Broke A.Phone are honest, knowledgeable and full of integrity. Don’t hesitate to use them!! Great service!! -
Ron Santiago read less -
Fixed my broken screen on iPad Pro 12.9 1st generation. Half cost of the quote from Apple store. Works perfectly. -
I tried to leave a review for specifically the Strongsville, OH - B.A.P. store and couldn't find it. So, I hope this reflects positively on their store.
I took my phone in multiple times, the first initial fix, I had problems... read moreI tried to leave a review for specifically the Strongsville, OH - B.A.P. store and couldn't find it. So, I hope this reflects positively on their store.
I took my phone in multiple times, the first initial fix, I had problems with but it was NOT due to the workers there, it was a fault with the manufacturer. I want to disclaim that before continuing.
I shattered my phone screen, called around and they were the only place that could get my phone in the NEXT day with a replacement screen. For a great price too. (Galaxy Note 9)
They had it fixed in 45 minutes. But then my front camera screen was blurry. Figured it was smudged. they had no problem taking it and cleaning it a few days later.
Still didn't work, they ordered and replaced the camera incase they accidentally damaged the camera. That wasn't it. It was still blurry. The one gentleman there told me it was actually a bubble in the screen that was faulty due to the manufacturer of the replacement screen.
They ordered the replacement screen, again. And it was finally fixed!
I just wanted to say I went in there 4 times to get my phone fixed and each and every time the two guys I worked with were amazing, quick, super friendly and informative. They apologized for the inconvenience, but in the long run, it was fixed so I didn't mind it at all.
I live an hour away from this location I will recommend anyone I know to this location.
Was so excited to finally have my phone fixed and everything works perfectly! Thanks! read less -
I stopped here today thinking I needed a new speaker for my phone (per Verizon) and found out the speaker only needed to be cleaned! 15 second fix. Great service. Would highly recommend them for all of your... read moreI stopped here today thinking I needed a new speaker for my phone (per Verizon) and found out the speaker only needed to be cleaned! 15 second fix. Great service. Would highly recommend them for all of your cell phone needs! read less -
Amazing customer service, I went to another place and they put a cheap, crappy screen on and it was horrible. Thank you for everything! -
I had shattered my iPhone 8 screen , it was replaced and had a minor issue with keypad . I returned and the issue was resolved. I would like to say I had a very pleasant experience and very professional... read moreI had shattered my iPhone 8 screen , it was replaced and had a minor issue with keypad . I returned and the issue was resolved. I would like to say I had a very pleasant experience and very professional service . I highly recommend read less -
Need a reason…
Why Choose Us
Respected Repair Professionals
The Highest Quality Parts
Fast Service Times
Industry Leaders
In operation since 2012, Broke Ass Phone has become known for being a leader in the mobile device repair industry in northeastern Ohio. Our commitment to continuing education for our technicians and our dedication to using the newest repair techniques set us apart in our communities. With our help, you can rest assured that your repaired device will once again look and function just as it did when it was new.
Three Easy Locations
Our three convenient locations are easy to find no matter where you live in northeastern Ohio. We pride ourselves on being an integral part of our community, and we are sure that you will appreciate our commitment to providing immediate service times and fast repairs for all of our neighbors.
